Meet the care team

The people behind every shift.

Click any photo to read the full bio.

Portrait of Serhat Bolukbasi, MBA, CEO & Owner

Serhat Bolukbasi, MBA

CEO & Owner
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Serhat is a seasoned business leader and entrepreneur committed to setting the gold standard in home care in Houston through exceptional service and compassionate care. A graduate of Northwestern University's Kellogg School of Management with an MBA, he has advised Fortune 500 companies and led high-growth businesses across multiple industries.

As a former Principal at The Boston Consulting Group (BCG), he led large strategy and operations projects. Most recently, he built and scaled a successful Texas-based power retail company before transitioning into the home care industry.

As the CEO & Owner of Homewatch CareGivers of Houston Galleria, Serhat is committed to delivering exceptional care and service to families who expect the very best.

Portrait of Andrew Harris, RN, Owner & Clinical Director

Andrew Harris, RN

Owner & Clinical Director
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Andrew Harris is a native Houstonian who's passionate about healthcare. His journey was shaped by caring for his father, who was disabled in a refinery explosion, which inspired his career in nursing.

After earning his Bachelor of Science in Nursing from the University of Texas Medical Branch, Andrew honed his skills in high-pressure environments like the Neuro ICU at Houston Methodist and as a charge nurse at Barnes Jewish Hospital in St. Louis.

Andrew's leadership in nursing and passion for improving the lives of the elderly led him to own and operate a home care business. With his expertise in nursing and a focus on top-quality care, he is committed to raising the standards in the home care industry in Houston.

Portrait of Chandeep Sharma, CSA, Care Manager

Chandeep Sharma, CSA

Care Manager
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With over 20 years of dedicated experience in the senior care industry, Chandeep has built her career around advocating for seniors and ensuring families receive the highest quality of care. She is a Certified Senior Advisor (CSA) and has spent two decades in Houston serving hundreds of families through her expertise in client care management, operations, and leadership.

Chandeep's career has spanned nearly every facet of home care, beginning in supervisory and scheduling roles, advancing into client care management, and ultimately serving as an Alternate Administrator.

As Care Manager and Alternate Administrator at Homewatch CareGivers of Houston Galleria, Chandeep continues her vision of setting the gold standard in home care.

Portrait of Kimberly Pierce, RN, Care Manager

Kimberly Pierce, RN

Care Manager
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Kim is a dedicated nurse with over 16 years of experience in critical care, including the Neuro ICU, Trauma ICU, and Medical ICU. She has served in leadership roles as a charge nurse at Houston Methodist Hospital and played a key role in opening the new Cypress hospital.

Her passion for caregiving has been a lifelong calling, rooted in both professional and personal experience. After losing her father to Alzheimer's at 63, Kim gained a deeper understanding of the challenges families face.

Driven by compassion, she is committed to treating every client like family and delivering client-centered care.

Portrait of Glenda Lewis, Care Coordinator

Glenda Lewis

Care Coordinator
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Glenda is a compassionate professional who is deeply committed to serving the elderly community in Houston. She holds a master's degree in Education from Texas Southern University.

She started her journey at Homewatch CareGivers as a caregiver, where she quickly developed a strong connection with the clients she served. Her natural compassion and dedication to helping others along with her academic background led her to the role of Care Coordinator.

Portrait of Daniela Dominguez, Care Coordinator

Daniela Dominguez

Care Coordinator
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Daniela is a detail-oriented professional with a strong background in customer service and operational efficiency. She joined Homewatch CareGivers with a deep commitment to supporting both caregivers and families through clear communication, thoughtful planning, and responsive care coordination.

With a Bachelor's degree in Business Administration and experience working with international teams, Daniela excels at streamlining workflows, solving problems, and providing compassionate, reliable support.

Portrait of Mariana Correa, Care Coordinator

Mariana Correa

Care Coordinator
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Mariana is an experienced bilingual professional with over eight years of expertise in customer support and client relations.

With a background in healthcare coordination and hospitality, Mariana excels at communicating across cultures, managing complex workflows, and creating positive experiences.

Portrait of Carlos Chacón, Care Coordinator

Carlos Chacón

Care Coordinator
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Carlos is an empathetic, service-driven professional with a strong background in customer engagement, education, healthcare support, and social labor. Originally from Caracas, Venezuela, he is bilingual in English and Spanish.

Guided by his upbringing and faith, Carlos views the needs of others as a call to action. He has actively participated in diverse outreach groups and organizations, dedicating his time and resources to underprivileged communities.

Portrait of Nathalia Ramirez, Care Coordinator

Nathalia Ramirez

Care Coordinator
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Nathalia is a compassionate and dedicated professional with over six years of experience in customer service and operational leadership.

With a technical degree in Administrative Assistance and an extensive background in team leadership, Nathalia excels at managing complex workflows and maintaining clear, empathetic communication.

Portrait of Willa Grace Keys, Human Resources Manager

Willa Grace Keys

Human Resources Manager
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With over 30 years of experience in caregiving, healthcare, and business, Willa has dedicated her life to supporting others. She began her career after earning a degree in Business Administration and became a certified phlebotomist through the Lyons Institute.

In 2017, Willa joined the founding team of Homewatch CareGivers of Houston Galleria and has been instrumental in building its strong foundation. As HR Manager, Willa oversees the recruitment and training of our caregiving team.

Portrait of Ana Cogollo, Human Resources Lead

Ana Cogollo

Human Resources Lead
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Ana is a bilingual attorney at law with over 4 years of overall experience in recruitment and almost three years in the home care industry. Originally from Colombia, she joined the team to pursue her goal to go into the human resources part of the company.

Throughout her life, she has worked on projects with armed conflict victims to get better public politics to make their lives better, especially children.

Outside of work, she's a huge soccer enthusiast and has been a fan of the Spanish club Real Madrid for over 16 years, loves pop music, cooking, and cats.

Portrait of Charles Moreton, BS, Operations Manager

Charles Moreton, BS

Operations Manager
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A native of Houston's Tanglewood neighborhood, Charles is dedicated to enhancing the lives of others through personalized, compassionate care. He holds a Bachelor of Science in Health Science Studies with a minor in Business Administration from Baylor University.

Charles began his career at Greystone Communities, a leading manager of senior living communities, where he gained valuable experience in marketing, operations, and client services.

Portrait of Dan Ozdikis, BSc, Finance Manager

Dan Ozdikis, BSc

Finance Manager
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Dan Ozdikis is a senior administrative and finance professional with over 15 years of international experience across public and private sectors. He holds a BSc in Business Administration from Boğaziçi University.

Since transitioning to the private sector, Dan has held senior leadership roles at a leading North American co-living company, overseeing finance, legal, treasury, and administrative operations.

Portrait of Taylan Imran, MSc, Strategic Projects Manager

Taylan Imran, MSc

Strategic Projects Manager
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Taylan is a strategic projects and business development professional with over 15 years of international experience across Europe, the Middle East, and North America.

He holds an MSc degree from VUB in Brussels and a BA degree in Business Administration from Boğaziçi University.

Portrait of Christina Jimenez, Business Development Manager

Christina Jimenez

Business Development Manager
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Christina Jimenez brings over 20 years of experience in the Houston medical community, combining a strong clinical background with a passion for building meaningful partnerships that support seniors and their families.

Over the past six years, Christina has focused on business development within the geriatric space, working closely with healthcare providers, community partners, and families.

Portrait of Avis Kelly, Business Development Manager

Avis Kelly

Business Development Manager
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Avis brings more than 10 years of experience in the senior care industry, with a strong background in business development and community outreach throughout the Houston area. She has worked closely with healthcare professionals, senior living communities, hospitals, rehabilitation facilities, and families to help connect seniors with the resources and support they need during important care transitions.

Known for her relationship-driven approach, Avis is passionate about building meaningful partnerships, educating referral partners, and helping families navigate care decisions with confidence.

Outside of work, Avis enjoys participating in community events, spending time with family and friends, and planning her next travel adventure.

Portrait of Juan Palacios, Client Support & Operations

Juan Palacios

Client Support & Operations
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Juan Palacios is a client support and operations professional with experience coordinating teams, managing client relationships, and delivering exceptional service in fast-paced environments. Fluent in Spanish and English, he is passionate about building meaningful connections.

Throughout his career, Juan has developed a reputation for strong communication, problem-solving, and attention to detail.

Originally from Colombia and currently living in Brazil, Juan enjoys spending quality time with family, connecting with nature, and caring for animals.

Portrait of Irma Sapon, Office Coordinator

Irma Sapon

Office Coordinator
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Bilingual coordinator originally from Guatemala, with a secretarial background and a natural gift for keeping people connected. Warm, grounded, and fluent in what families need.

Portrait of Ellen Moreton, Advisory Board Member

Ellen Moreton

Advisory Board Member
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Ellen has a BA degree and is a paralegal. Her retail career with Macy's was in the sales, management and buying divisions.

After raising their two children and volunteering extensively in the community, Ellen sought a meaningful way to combine her passion for service with her professional skills. In 2017, Ellen and her husband Sam founded Homewatch CareGivers of Houston Galleria.

Under their leadership, the agency grew quickly, establishing a reputation for exceptional client care and earning recognition in 2025 as #1 in Houston and #7 nationally.

Portrait of Sam Moreton, MBA, Advisory Board Member

Sam Moreton, MBA

Advisory Board Member
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Sam Moreton holds both an MBA and an engineering degree and built an extensive executive career in the energy marketing industry before entering healthcare.

In 2017, Sam and his wife Ellen founded Homewatch CareGivers of Houston Galleria, completing extensive training and becoming licensed in the State of Texas.

Their leadership and commitment to quality helped the agency earn recognition in 2025 as #1 in Houston and #7 nationally for caregiver excellence.

How the team is structured

Four roles. One accountable chain.

Most home care agencies are organized around scheduling. We are organized around the family. The four roles below describe how the work actually flows, from the first phone call you make to the last shift we work in your home. Each role is filled by a named person on this page; each handoff is logged; no part of the chain is anonymous.

01

Owners, Andrew & Serhat

Andrew Harris, RN, and Serhat Bolukbasi own and run this agency. Andrew built his career on the Neuro ICU floor at Houston Methodist; Serhat built his at BCG and then as a CEO. Every new client gets both cell numbers on day one. They take the call when something goes sideways, not a call center, not a regional manager three states away. The owners are local, on the ground, and accountable.

02

Care Managers, who own each plan

Chandeep Sharma (CSA, 20+ years) and Kimberly Pierce, RN (16+ years critical care), are our Care Managers. Each Care Manager owns a caseload personally. They run the in-home intake consultation, build the care plan with the family, supervise the caregiver team for that client, attend doctor visits to listen and take notes, and bring observations back to the family and physician as the person changes. They coordinate; the physician directs clinical decisions.

03

Care Coordinators, always reachable, same people

Glenda, Daniela, Mariana, Carlos, and Nathalia are the Coordinators. They are the day-in, day-out points of contact: scheduling, caregiver matching, shift confirmations, urgent same-day adjustments. Three of them are bilingual (English/Spanish). They sit one office away from the Care Manager assigned to your family. When you call during business hours, you reach one of them by name; after hours, one of the owners.

04

Caregivers, the people in your home

Behind the names on this page sit roughly 200 W-2 caregivers, hired from a funnel of 1 in 20 applicants, average tenure 10+ years in the field. They are matched to your loved one by personality first, skills second, because consistency is the single highest predictor of care outcomes at home. Willa, our HR Manager, and Ana, our HR Lead, run the hiring funnel. Chandeep (CSA, 20+ years) and Kim (RN, 16+ years critical care) run the ongoing quality audits with the Care Manager team.

The Care Manager system

What a Care Manager actually does for your family.

Most agencies use the title “Care Manager,” but at most agencies it means a scheduler. At HWCG Houston Galleria, a Care Manager is a clinician who personally owns your loved one’s plan of care from intake through every transition until care ends. Both of ours are credentialed for the work, Chandeep as a Certified Senior Advisor, Kim as a critical-care RN. Here is what they actually do over the course of a typical client relationship.

The in-home consultation

Sixty to ninety minutes in the home. Medication list review, conversation about the daily routine, home-safety walk-through, conversation with the family about what they’ve noticed. The Care Manager writes a draft plan of care that night and circulates it within 24 hours.

Caregiver match

The Care Manager picks the caregiver. Personality first, language second, skills third. They sit in on the first shift. If the chemistry isn’t right, they re-match, without a fee, without a debate. The single highest predictor of a good outcome is the right caregiver in the room.

First-week supervision

The Care Manager checks in daily for the first week. Listens to what’s working, what isn’t, and updates the routine with the family. By day seven the rhythm is settled or it isn’t; either way the Care Manager owns the next step.

Physician coordination

The Care Manager can attend doctor visits to listen and take notes, communicate with home health, and bring what caregivers see at home back to the family and physician. The physician directs clinical care; the Care Manager bridges the conversation.

LTC insurance liaison

If long-term care insurance is in play, the Care Manager writes the activity logs in the language carriers approve and pre-fills the Plan of Care form in the format the carrier wants. Assignment of Benefits then runs in the background.

Family communication

Weekly updates by default; more often by request. The Care Manager is the single voice the family talks to, not three different schedulers with different stories. When something changes, the Care Manager calls before you call us.

Care plan check-ins

Every plan is re-reviewed quarterly at minimum, and any time the situation shifts, a hospital admission, a new diagnosis, a fall, a medication change. The Care Manager schedules the conversation with the family and updates the routine.

Transitions in and out

Hospital admissions, rehab stays, hospice transitions, end-of-life. The Care Manager coordinates the handoff in both directions. The continuity is what families remember.

The Care Manager system is the single biggest reason we hold the top ranking in Houston. It is also the reason we cap our growth. Chandeep and Kim each carry roughly 25–35 clients at any time. Beyond that, the model breaks. We’d rather decline a new client than over-load a Care Manager.

Our caregivers

The best caregivers in Houston
choose us, too.

Of every twenty applicants, only one joins our team. Today, our 200+ caregivers are all W-2 employees with full benefits, because supported caregivers provide better care.

Meet our caregivers →
10+yrs
Avg experience
Career caregivers, not gig workers passing through.
12
Screening steps
Criminal, reference, skills, values interview.
W-2
Employment status
Full health, dental, vision benefits. Never contractors.
RN-led
Training protocol
Extensive ongoing training, including dementia protocols.
Behind every name

How we hire the caregivers behind these names.

Roughly 200 caregivers work behind the nineteen names on this page. They are the ones who actually arrive at your home, sit with your mother through breakfast, drive your father to his cardiologist, hold the conversation that no one else has the patience for. Willa Grace Keys (HR Manager, 30+ years in caregiving) and Ana Cogollo (HR Lead, bilingual attorney) run the funnel. Here’s the shape of it.

✓

Roughly 1 in 20 applicants becomes a caregiver here

Most agencies hire from a wider funnel because they have to. Texas has a chronic shortage of caregivers and most agencies struggle to fill shifts. We staff strictly enough that we can be selective, and we are.

✓

W-2 employees only. No 1099 contractors.

Every caregiver is a Homewatch employee. We carry the workers’ comp, the FICA, the unemployment insurance, the liability. Families are never the employer. Agencies that use 1099 contractors push every one of these risks onto the family; we don’t. We accept private-pay clients and bill long-term-care insurance directly — we do not contract with Medicare or Medicaid, which lets us hold to one quality standard for everyone we serve.

✓

Background checks, drug screens, DMV reviews, every year

Criminal background check at hire and re-run annually. Drug screen at hire. DMV review at hire and after any incident. Texas-licensed where required. The whole file is audit-ready at all times.

✓

12+ hours of training per year, every year

Dementia care. Parkinson’s. Stroke recovery. Post-surgical. Hospice. Each caregiver is trained on the conditions they’ll see, refreshed annually, and pulled in for specific training before a new client where the picture is unfamiliar.

✓

Average tenure: 10+ years in the field

Many of our caregivers have been doing this longer than we’ve owned the agency. Several came with the agency when Sam and Ellen founded it in 2017. Continuity is what families remember; we protect it.

✓

Match guarantee, no questions asked

If the caregiver isn’t the right fit, we re-match. No replacement fee. No assessment fee. No multi-week trial period before we’ll consider it. The Care Manager has the authority to make the call.

We hire caregivers we’d want for our own parents. That sounds like a slogan; it’s actually the test. Every caregiver who joins us is one Willa and Ana have looked at and asked: would we trust her with our mother? If the answer isn’t yes, she doesn’t make the team.

Loved by Care Recipients & Family Members

Hear about real experiences with our home care professionals.

4.9 on Google· 104+ reviews
Tammy Kang
9 days ago

We needed sudden in home care for my father after he took a sudden decline - I received HomeWatch Caregivers from a colleague and they were amazing- Andrew came to do an introductory visit and assessment and his thoughts were spot on- he could see what we needed and put a plan into motion extremely quickly- we had 24/7 caregiving in place with experienced caregivers within a day. The group of caregivers were amazing. I would recommend them to anyone

Google review
Lauren Jaehne
23 days ago

My family is incredibly grateful for the outstanding care and support provided by our at-home care manager, Kim Pierce, and our at-home caretaker(s), Mariah, Marisol and Tish, for my 100-year-old grandfather! From day one, they have shown genuine compassion, patience, professionalism, and attention to every detail of his needs. Managing care for a loved one at this stage in life can be overwhelming, but they have made the entire process smooth and reassuring for our family. They consistently go above and beyond to ensure my grandfather has been comfortable, respected, and well cared for. Their communication is excellent, and they treat him with kindness and dignity at all times. It is rare to find a care team so dedicated and trustworthy. Our family truly appreciates everything they have done, and we highly recommend Kim and her team of nursing aids at Homewatch CareGivers of Houston Galleria to anyone looking for exceptional home care support.

Google review
Judy McClure
25 days ago

After my husband had two emergency surgeries in a week, I was extremely concerned about what would happen when he came home, because when he was given discharge instructions we each heard something different even though we were both right there. We did not agree on what was said or on the importance of actually doing it. He also made it clear that he did not want me to tell him what to do. Kimberly Pierce, our care manager, was a gift from God. She was a neurology ICU nurse for 16 years, and was able to explain what needed to be done and exactly why it was important and necessary. When I thanked her for helping us both understand and get on the same page instead of arguing and becoming upset, she joked that saving marriages was all just part of her job.

Google review
Daniel McClure
May 03, 2026

I got excellent and immediate assistance at home around the clock from Homewatch after I had surgeries at Methodist Hospital. On short notice, they sent a representative to the hospital to assess my needs, drove us to our home when I was released from the hospital, and then healthcare workers worked shifts for several days to provide home assistance until I was better. Excellent service and responsiveness all around.

Google review
Donna
Apr 29, 2026

I wanted to add some comments about the very caring caregivers from Homewatch Randy, Loretta, Rocio, and Victoria, went over and above to make my father in law feel comfortable in his last days. They were a blessing to our family and I highly recommend them DRU

Google review
Vicky Alexander
Apr 22, 2026

10/10 experience! The staff is truly kind and helpful, especially Mariana! They truly care about their clients and caregivers! Everyone is well taken care of!! Great place to work for and to hire for care for loved ones!

Google review
Cristina Vazquez Aldana
Apr 21, 2026

We are very grateful fot having the support and help we needed to navigate a difficult time. The people sent to our home were very helpful, kind and committed. Loretta and Vincent, top notch. Great -and trustworthy service should you need home care and assistance

Google review
L F
Apr 21, 2026

As a caregiver, I value environments built on compassion, structure, and respect — and HWCG Houston Galleria consistently delivers on all three. Leadership fosters excellence while making sure both clients and staffs feel supported. It's a well-managed agency dedicated to dependable, dignified care. 10/10

Google review
Hart Schleicher
Apr 15, 2026

Home Watch did a great job of finding someone to help us out. I'm very short notice. Ronda was great and we would highly recommend her and Home Watch to anyone.

Google review
Jawad Kohi
Apr 14, 2026

Thank you so very much for everything Chandeep You are the best

Google review
Lina Supnet
Mar 31, 2026

My firm and my team have had a great experience collaborating with the Homewatch team.. As an Aging Life Care firm, I am intentional about who we partner with, and they've proven to be an excellent extension of our firm with the care they provide. Their team leadership and in office team specifically Chandeep, worked closely with one of our client's after a hospital discharge to coordinate care, secure the right caregiver, and ensure a smooth transition home, providing real peace of mind for a family caring from a distance. Responsive, professional, and proactive. We truly value this collaboration. Thank you, Homewatch Houston team! Special shout out to Miranda who is the wonderful caregiver helping out mutual client! Lina CEO Mir Care Consultants, Inc.

Aging Life Care partner · Google review
Doga Demirhan
Mar 31, 2026

10/10! Very friendly staff and great location. These guys are really professional and love what they do. Highly recommend

Google review
Elaine
Mar 27, 2026

They were prompt and efficient and sent me a caregiver who worked out very well. She helped with household chores and with my husbands care and exercise. Highly recommend

Google review
Judy Murray
Mar 26, 2026

The staff was so patient in finding the right fit for us, in particular Chandeep Sharma, who assisted in finally finding the right caregiver for our situation. Thank you also to Andrew and finally to Margie, the caregiver. I would highly recommend Homewatch Caregivers.

Google review
Robin James
Mar 20, 2026

Chandeep is an absolute delight to work with! She truly cares about her clients and works to ensure the best match between caregiver and client needs. She responds to requests promptly and has excellent follow through.

Google review
Houston Groutsmith
Mar 19, 2026

Reached out on a Sunday afternoon for some in facility assistance for my MIL who is recovering from a hip fracture. The response was almost immediate and they were able to accommodate our request. The best part, Mom is happy and attended to.

Google review
Ruby Alvarez
Mar 17, 2026

Company is a good place to work to help clients in need

Google review
Tracy Cooper
Mar 17, 2026

Homewatch has been incredibly supportive in caring for my aging parents. The entire team is friendly, professional, and very knowledgeable. Our Care Manager/Family Liaison, Chandeep, is always responsive and easy to reach by phone, text, or email at any time of day. Homewatch has consistently provided compassionate, trustworthy, and dependable caregivers for both of my parents. I highly recommend their services to anyone seeking quality care for themselves or a loved one.

Google review
Jill Holstead
Mar 07, 2026

The Holstead family are big fans of Homewatch. They have been wonderful caregivers and as professional as they come. It has been a true blessing in our lives to know our loved one is cared for and safe. We highly recommend them.

Google review
Israel Morales
Mar 04, 2026

They are very professional people, take care people with lot needs, socks....

Google review
Mitchell Granger
13 weeks ago

Chandeep Sharma is the best home care manager I have ever worked with. She helped me with my wife. To me, she focused on personal care as opposed to a generic general care. I felt my wife was in the best of hands. She also exudes a happy positive attitude. That kind of attitude support is very important for the patient and the family.

Google review
Sam Luna
28 weeks ago

HomeWatch CareGivers of Houston Galleria has been caring for my parents for over a month now. They have provided staff 7 days a week and give our family peace of mind that they are being cared for and supported. They are professional and very easy to work with. The in home assessment gave everyone the right place to start from and they continue to be an integral part of our care plan.

Local Guide · Google review
Denise Poulos
33 weeks ago

I can honestly say this company has been a blessing to me. From the very first day, the caregivers have treated me with kindness, patience, and genuine compassion. They take the time to really get to know their clients, and it shows in the way they care, it never feels rushed or routine. The staff is dependable, professional, and always willing to go the extra mile to make sure everything is done right. They communicate well, keep me updated, and give me complete peace of mind knowing my health is in good hands. It's rare to find a caregiving company that truly feels like family, but this one does. I'm so thankful for everything they do and would recommend them to anyone who wants care that truly comes from the heart. Thank you Homewatch Caregivers of Houston Galleria

Google review
Tina Miller
33 weeks ago

The staff provided exceptional care with genuine compassion and patience. They treated my family member like their own, and that gave us such peace of mind. Every nurse and caregiver was reliable, skilled, and respectful. This company truly makes a difference in people's lives!

Google review
Jan Gentry
36 weeks ago

Homewatch CareGivers are professional and caring. They take wonderful care of everyone. I felt so comfortable leaving my loved one in their care! I highly recommend them to help take care of your family members!! Thank you for allowing me peace of mind to leave town and know my family was being taken care of.

Google review
June E Buongiorno
36 weeks ago

I am currently being visited by an assistant named Maria who is with HomeWatch CareGivers of Houston Galleria. Maria not only provides companionship but a level of expertise in her care. She is an excellent representative of this company. I've met and visited with the companies leaders. They are all wonderful representatives of the kind of care team one looks for. I have personally visited with Andrew on several occasions and he is quite proficient in knowledge of the duties of an excellent caregiver/owner. Also after first meeting with the owner and the other members of this company I was convinced this was the company who could provide the compassionate caring service I was looking for Excellence is their standard. I would not choose any other company with lessor qualities. I deem them the best here in the Houston area. Very happy to have this opportunity to share my thoughts on a remarkable care service! J Buongiorno

Google review
Jim Hearn
36 weeks ago

Shauna has been a perfect fit for my wife after her knee replacement. Homewatch found the right caretaker and she has bonded well with my wife during her rehab process. I would recommend Andrew and his company to anyone who needs home care for a family member or friend.

Google review
Tacara Soones
41 weeks ago

These guys truly go above and beyond. Andrew and I share a mutual patient. Unfortunately Andrew had to call 911 when he went to visit. Not only did he go to the hospital with him, but he stayed for several hours to make sure he was stable, checked on him multiple times in the hospital and helped coordinate his discharge. I can't say enough about how much he cares about his families.

Google review
Kelly Hawkins
45 weeks ago

As a client, a business owner, and a dear friend, I can attest to the professionalism, extraordinary level of service and care, and the conviction of the heart of this organization led by Serhat and Andrew. Compassionate care is the cornerstone of their business. If you are looking for a home healthcare provider and or a career home in home healthcare, look no further. No one delivers like Homewatch CareGivers of Houston Galleria. Period.

Google review
Nancy Bornman
47 weeks ago

You all are "knocking it out of the ball park!" My clients adore you, as do their adult children! The relationship you built and your attention to detail have made such a wonderful impression. Thank you for going ABOVE and BEYOND for your clients! It is so evident that you and your staff truly care and want the very best for clients and families! Bless you for caring so well for others! I know you all will continue with your excellence in every way.

Local Guide · Google review
Eric Santamaria
Oct 21, 2024

TL;DR - Years of consistent, compassionate care for our aging parents, the Directors are trusted partners, we have a fantastic team of Caregivers, excellent communications and follow through. They're worth every dollar. Homewatch has been fantastic for our family! We've been working with HWCG for over three years and I don't know now how we would have taken care of our aging parents without them. Homewatch has consistently provided fantastic Caregivers who have handled dementia and geriatric needs with compassion and excellence. We've never had a gap in coverage for 24x7 care, even though storms and holidays. The Caregivers genuinely care for our parents, and they have raised health concerns proactively. I'd gladly recommend HWCG to our friends and family.

Local Guide · Google review
Margaret Smith
Mar 24, 2025

Homewatch CareGivers has provided full time care for me and my husband for about 3 years. They are dependable and take good care of us. The caregivers are lovely and caring people. They are just what we need.

Google review
Bradford Swan
Feb 19, 2025

We want to express our deepest appreciation for the exceptional care and compassion you and your team recently provided to our mom. Your support during this difficult time was priceless. Homewatch went over and above to accommodate our needs (even through the snow storm) to ensure our mom was taken care of and she was comfortable and safe. We 100% recommend Homewatch to anyone looking for a company to care for a loved one.

Google review
Kris Bryan
Mar 20, 2024

I am extremely impressed with not only the high level of customer care but also the love and care my mother-in-law received from the caregiver, Ebony. We highly recommend Homewatch CareGivers. If you are looking to take a breath and know your person is being loved and cared for at the highest level, please call Homewatch CareGivers.

Google review
bob sandlin (* Alex *)
Feb 15, 2024

Homewatch provided care for my wife while she was at MH Hospital and MH TIRR in Houston. Homewatch provided an incredible level of service—they went above and beyond to help us and we are very grateful. The caregiver Monique was amazing too!

Local Guide · Google review
View more reviews →
Awards & recognition

What this team has earned, and what it means.

We don’t lead with awards because they don’t mean much without context. But families ask, and the recognition does say something about how the work is being done. The summary below is current as of 2026.

#1 in Houston · #7 nationally (2025)

Awarded by Home Care Pulse, the independent firm that surveys roughly 2,200 home care agencies across the United States annually. Rankings reflect client satisfaction, caregiver satisfaction, and operational quality. The methodology is published and audited.

Texas HHSC Licence #023721

Licensed by the Texas Health and Human Services Commission as a Personal Assistance Services agency. The licence ties to the Houston Galleria entity and carries an active, audit-clean history with the state regulator.

4.9 stars · 100+ Google reviews

Verbatim Google reviews from real Houston families. The few non-five-star reviews are also visible, we don’t game them and we don’t suppress them. The full list is at /reviews/.

Member, Aging Life Care Association (informal partnership)

Several of our cases are co-managed with Houston-area ALCA members. We refer to them and they to us when an independent care manager adds value.

Houston Chronicle Top 150 Nurses recognition (Kim Pierce, RN)

Kimberly Pierce, our RN Care Manager, was recognized by the Houston Chronicle as one of the region’s top nurses during her tenure at Houston Methodist.

Licensed, bonded, and insured

Up to $1M general liability and professional liability coverage. Workers’ compensation on every W-2 caregiver. The all-in protection that makes our service materially different from a private hire.

What this team commits to

Four promises we keep, every day.

One

We answer the phone.

11pm. Sunday. Holiday weekend. Someone on this team picks up. Not a call centre. Not a voicemail. Us.

Two

We say no when we should.

If we cannot serve a case well, we say so. Houston families hear the honest answer rather than the convenient one.

Three

We adjust as conditions change.

Care plans built by an ICU nurse are adjusted as the person changes, not on a schedule, not on a contract review.

Four

We stay local.

Andrew is a Houston native. Serhat lives here. The entire team is local. The agency is run from this city, for the families who built it.

A note from the owners

If you’re reading this, you’re probably carrying a lot.

Most families don’t read a team page until something has already gone wrong, a fall, a hospital stay, a diagnosis that lands in a quiet room. If that’s where you are right now, we’re sorry. It is one of the hardest things a family carries.

We can’t make the underlying situation easier. But we can take the next part, the finding-an-agency part, the figuring-out-who-to-trust part, the late-night-who-can-help part, and put nineteen Houston people on it with you. If a 15-minute call would help, our number is below. We’ll listen first. We don’t pitch. If we’re not the right fit, we’ll tell you who is.

, Andrew Harris, RN & Serhat Bolukbasi
Owners, Homewatch CareGivers of Houston Galleria

Keep exploring

Talk to this team

Start

Schedule a private call

A 15-minute conversation with a Care Manager.

Get started →Caregivers

Our caregivers

1 in 20 applicants. W-2. 10+ years average.

Read more →Process

How care begins

From the first call to the first shift.

See the process →Resources

Free family resources

Checklists, the 14-questions PDF, and a free LTCI policy review.

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When you are ready

Speak with this team.

A 15-minute call with a Care Manager. Reply within two hours.

Schedule a private callCall (713) 766-0908