Privacy policy.
How we collect, use, and protect personal information when you visit our website or work with us. Updated January 2026.
Homewatch CareGivers of Houston Galleria (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we handle the information you share with us when you visit this website, call our team, or become a client.
Information we collect
We collect information you voluntarily provide, when you submit a contact form, request an assessment, or speak with a Care Manager. This typically includes your name, email, phone number, and the situation you are calling about.
We also collect basic analytics: pages visited, time on page, the search query that brought you here. This data is anonymous and helps us improve the site.
How we use it
- To respond to your inquiry and arrange a care conversation
- To deliver and manage your care, once you become a client
- To bill long-term care insurance carriers and VA benefits, with your explicit authorisation
- To send relevant follow-up, never marketing spam
- To improve the website and the way we explain what we do
HIPAA & clinical privacy
Once you become a client, your clinical information is governed by HIPAA and our internal privacy policies. Care plans, daily activity records, and family communications are confidential. We share information with third parties only with your written authorisation, typically your insurer, your physician, or attorneys you have authorised.
What we do not do
We do not sell your information. We do not share contact details with other home care agencies, lead generators, or marketing services. We do not use your story in marketing without your explicit consent, in writing.
Cookies & tracking
The website uses standard analytics cookies (Google Analytics or equivalent) to understand traffic patterns. You can disable cookies in your browser without affecting site function. We do not run retargeting or behavioural advertising on our visitors.
Your rights
You can request a copy of any personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within 30 days.
Contact
Questions about this policy or about your information? Email houstongalleria@homewatchcaregivers.com or call (713) 766-0908.