Accessibility statement.
We build this site so that anyone in a Houston family, whatever their vision, hearing, motor ability, or reading pace, can find the care information they need and reach us.
Our commitment
Homewatch CareGivers of Houston Galleria is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium.
What we do
We design and test with accessibility in mind, including:
- Semantic HTML so the site is understandable to screen readers.
- Sufficient colour contrast for body text and interactive elements.
- Keyboard focus indicators on every clickable element.
- Alt text on informative images and aria-labels on icon-only controls.
- Text that scales cleanly with browser zoom up to 200%.
- Forms with visible labels, clear error messages, and no reliance on colour alone.
- Motion respect for
prefers-reduced-motion.
Ongoing work
Accessibility is not a one-time audit. We review our site regularly and update as guidelines evolve. Some third-party embeds (video players, review widgets, chat) may not fully match our standards, we are working to replace or adjust those.
Report an issue or request an alternative format
If any part of this site does not work for you, or you need information in an alternative format (large print, plain text, printed booklet, over the phone, in Spanish), please reach out. We will do our best to respond within two business days.
Call 713-766-0908 or email houstongalleria@homewatchcaregivers.com. Our office at 5251 Westheimer Rd, Suite 440, Houston, TX 77056 is open 8:00 AM - 6:00 PM on weekdays.
Care services and accessibility
Beyond the website: our care itself is delivered in the client's home, matched to their pace and preferences. Bilingual English/Spanish caregivers are available. If a family member has hearing loss, low vision, cognitive impairment, or another condition that shapes how they receive information, tell us during the first call, we will adjust from the start.
Standards we hold ourselves to and how we test
Our target is WCAG 2.1 Level AA across every family-facing page. That means colour contrast ratios of at least 4.5:1 for body copy and 3:1 for large text, keyboard-navigable interactive elements with a visible focus outline, semantic HTML with proper heading order, ARIA labels on non-textual controls, image alt text that carries the meaning of the image rather than a filename, and forms with associated labels and clear error messages. The floating accessibility widget in the bottom-right corner lets each visitor override font size, enable a high-contrast mode, and add persistent underlines to every link; those preferences are stored per-browser in the visitor’s device so a family caregiver reading this at 11 p.m. on a phone does not have to reconfigure the site on the next visit.
We test with a mix of automated tooling and manual review. Lighthouse and axe-core run against every page in development, and the reports are triaged on the same schedule as functional bugs. Manual keyboard-only walkthroughs are done quarterly across the highest-traffic paths — the homepage, the service and area pages, the contact and quick-lead forms, the cost estimator, and the /careers/ application flow — because automated tools catch structural issues but miss the actual keyboard experience of completing a form or opening a mega-menu. We are not perfect and we do not claim to be; if a visitor hits a real barrier we have not caught, the fastest path is a phone call to 713-766-0908 or an email to houstongalleria@homewatchcaregivers.com and we will address it directly.
The reason accessibility matters at this level of detail for a home-care website specifically is that our audience is disproportionately older adults, family members newly navigating a caregiving decision, and people using assistive technology because of a condition they or their parent already lives with. If our website is hard to read at 200% zoom, the family caregiver in their late 60s cannot get to the phone number. If our forms cannot be completed with a screen reader, a visually-impaired spouse cannot request the free in-home consultation their family needs. Accessibility here is not a compliance checkbox; it is the first place we can respect the person on the other end of the screen.