How we measure the care we give.
Independent third-party measurement of client satisfaction, caregiver experience, regulatory record, and readmission prevention. Numbers verified by Activated Insights and the State of Texas, not by us.
What families tell the surveyors.
Independently surveyed by Activated Insights (formerly Home Care Pulse), who ranked us the #1 home care agency in Houston for 2025 on these client-satisfaction scores. Families respond directly to the research firm, not to us.
Net Promoter Score®, client
Families recommend us to other families.
The Bain & Company NPS®: 90% promoters, 10% passives, 0 detractors. The single most predictive loyalty metric in services. Reported by Activated Insights from blind monthly interviews.
Communication from provider
How well the office keeps the family informed, care updates, schedule changes, after-hours response, and follow-through.
Impact on daily life
How much the care has improved the client's day-to-day life, mobility, dignity, independence, and the family's peace of mind.
Ability of caregivers
How families rate the caregiver who shows up, competence, attentiveness, and respect for the home.
Client / caregiver compatibility
Whether the caregiver assigned to the home is a fit for the client's personality, routines, and preferences.
Caregivers stay with us.
High caregiver satisfaction is the leading indicator of high client satisfaction. Turnover is the single best proxy for both.
Net Promoter, caregiver
Caregivers recommend working here to other caregivers.
The leading indicator of client satisfaction. Likelihood that a caregiver would recommend employment here to another caregiver, on a 0–10 scale.
Annual turnover
Far below the home-care industry average. Career caregivers, not gig workers passing through.
Avg tenure in field
Career caregivers, many with us five or more years.
A clean public record.
What Texas inspectors found when they walked our door, unannounced. Texas HHSC license #023721.
State complaints
Eight years of operation. Zero substantiated complaints.
Most Houston home care agencies carry at least one substantiated complaint within a 3-year window. Our public regulatory record is clean since the day we opened, zero complaints, no findings.
Years licensed
Continuous Texas HHSC license since 2017. Spotless audit history.
Audit pass rate
Every state audit, every year, no findings.
How to read this report.
Where the data comes from Activated Insights (formerly Home Care Pulse), the numbers are independent: families and caregivers are interviewed by phone by a third-party research firm, monthly. We do not see who said what, and we are not in the room. The agency-by-agency benchmark is also produced by Activated Insights and is the cleanest cross-agency comparison the industry has.
Where the data comes from us, turnover, tenure, regulatory record, we report against public records (Texas HHSC) or cross-validated internal systems (payroll and HRIS).
We update this page in March of each year. The reporting period for the figures above is January through December 2025.
Want to see the source data?
We provide the full Activated Insights report and our state audit history to any family considering us. Download the latest survey results below or ask a Care Manager for the long-form report.