Application screen
Resume, work history, references checked at the door.
Of every twenty applicants, only one joins our team. Today, our 200+ caregivers are all W-2 employees with full benefits, because supported caregivers provide better care.







Resume, work history, references checked at the door.
Voice, attitude, follow-through on a callback.
Transfer, mobility, basic clinical scenarios.
Care Manager + a current caregiver. Two pairs of eyes.
Full criminal, both state and federal.
Standard 10-panel. Annual re-test.
Active license, insurance, recent driving record.
Three former employers. We actually call.
Specialised module before first shift.
Shadow shift on a complementary case.
If the match is for a specific case, family meets first.
Care Manager debriefs after week one.
“Caregiver Net Promoter is the leading indicator of client satisfaction. Ours is 9.71 / 10.”
Activated Insights monthly blind survey, 2025. Industry average: 8.42.
See the full quality report →Continuity is the single most important variable in senior and dementia care, and the one most agencies quietly fail. We guard it. Over 90% of shifts are covered by the named primary caregiver, and a named backup is introduced on day one, so the household never opens the door to a stranger when the primary is sick or on vacation.
That consistency is only possible because our caregivers are W-2 employees with full health, dental, and vision benefits, not 1099 contractors or gig-app pickups. W-2 employment is what lets us train them to one standard, hold them accountable, carry the workers' comp and liability that protect your family, and keep them long enough to build a real relationship with your parent. The average tenure on our team is over ten years for a reason.
We also re-run background checks every year, not just once at hiring. A clean record on day one doesn't guarantee a clean record three years later, and the family bringing someone into a parent's home deserves more than a one-time check. It's the same standard that earned us the No. 1 ranking in Houston.
When a case opens, your Care Manager, a registered nurse, not a scheduler, matches a caregiver on temperament and interest, not just availability. You meet them before they start. If the first match isn't right, we re-match at no cost. That is how care begins in twenty-four hours and still feels personal.
How we compare to a typical Houston agency, line by line.
LeadershipThe former ICU nurses who build and oversee every care plan.
CareersWhy the best nurses and caregivers in Houston choose us.
Getting startedFrom the first call to the first shift, the four steps.
You only pay once care begins. If the first match isn't right, we re-match.