Who we work with across Houston.

Why professional referral partners choose us for their clients

Hospital discharge planners, elder-law attorneys, financial advisors, care managers in senior living, and geriatric-care physicians in Houston refer to us for a specific reason: the referral does not come back to embarrass them. That is the single quality every referral partner tests for over the first two or three cases, and it is the only quality that matters in the long run. It requires three things that most agencies structurally cannot deliver — a Care Manager who reads the referral packet before agreeing to take the case, an RN-supervised plan that stays honest about acuity, and a caregiver bench deep enough to honor start dates without moving people around at the last minute. All three are what our operational model is optimised for, and it is what discharge planners at Houston Methodist, Memorial Hermann, MD Anderson, Baylor St. Luke’s, and HCA Houston Healthcare have consistently reported back to us over the years.

Our Clinical Director, Andrew Harris, RN, is a former Neuro ICU nurse at Houston Methodist. That prior role is not just a resume line — it means the discharge planners who work the neuro floors and the case managers running the post-stroke and post-neurosurgical caseload actually know him. Referring a complex client into our system means the plan will be read by someone who understands the sequelae of the diagnosis, the specific caregiver skills a family will need for the first 72 hours, and the exact places that first month typically goes wrong. The response to a discharge referral is the same day and the plan is written by an RN, not by a scheduler adapting a template.

Financial advisors and elder-law attorneys refer to us for a different reason: LTCI Assignment of Benefits done properly, and payer-path sequencing across LTCI, VA Aid & Attendance, Medicaid STAR+PLUS, and private pay. We bill 15+ LTCI carriers directly — Genworth, John Hancock, MetLife, Northwestern Mutual, and the rest — so the family stops writing checks the moment the carrier starts paying. For advisors whose clients hold LTCI policies bought decades ago and never used, we do a free policy review that translates the fine print into a concrete monthly benefit and a realistic activation timeline. For attorneys structuring Medicaid look-back planning around a spouse, we can pace the private-pay window and the transition to Medicaid coverage without breaking continuity of care. Each of the partner subpages below drills into the specific coordination points for one professional category.