No. 1 in Houston.
No. 7 in the United States.
Earned through anonymous monthly interviews with our clients and caregivers, by Activated Insights, the home-care industry's leading independent quality-rating organisation. Not a paid listing. Not a directory promotion.
Every award. Every year.
Top 100 Leader in Experience
Awarded by Activated Insights for the highest blended score across client and caregiver Net Promoter. Top 1% in North America.
No. 1 in Houston
Highest combined client + caregiver satisfaction among Houston home care agencies surveyed by Activated Insights.
No. 7 in the United States
Top ten nationally across all participating home care agencies. Independent third-party survey methodology.
Employer of Choice
Awarded by Activated Insights for caregiver Net Promoter exceeding 9.0/10, the leading indicator of client satisfaction.
Provider of Choice
Awarded for sustained client Net Promoter and satisfaction scores above the industry benchmark.
Best of Houston nominee
HTOWN Best, recognised as one of Houston's top home care agencies.
How awards are actually earned.
Activated Insights surveys active clients and caregivers monthly via blind phone interviews. We never see the questions. We never see who said what. The data goes directly to the research firm and is normalised against thousands of agencies nationwide.
The rankings are based on Net Promoter Score and detailed satisfaction metrics across communication, caregiver ability, compatibility, and impact on daily life. Awards are earned annually. They are not bought.
We share the full Activated Insights report with any family considering us. See our full quality report →
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