No. 1 in Houston.
No. 7 in the United States.
Earned through anonymous monthly interviews with our clients and caregivers, by Activated Insights, the home-care industry's leading independent quality-rating organisation. Not a paid listing. Not a directory promotion.
Every award. Every year.
Top 100 Leader in Experience
Awarded by Activated Insights for the highest blended score across client and caregiver Net Promoter. Top 1% in North America.
No. 1 in Houston
Highest combined client + caregiver satisfaction among Houston home care agencies surveyed by Activated Insights.
No. 7 in the United States
Top ten nationally across all participating home care agencies. Independent third-party survey methodology.
Employer of Choice
Awarded by Activated Insights for caregiver Net Promoter exceeding 9.0/10, the leading indicator of client satisfaction.
Provider of Choice
Awarded for sustained client Net Promoter and satisfaction scores above the industry benchmark.
Best of Houston nominee
HTOWN Best, recognised as one of Houston's top home care agencies.
How awards are actually earned.
Activated Insights surveys active clients and caregivers monthly via blind phone interviews. We never see the questions. We never see who said what. The data goes directly to the research firm and is normalised against thousands of agencies nationwide.
The rankings are based on Net Promoter Score and detailed satisfaction metrics across communication, caregiver ability, compatibility, and impact on daily life. Awards are earned annually. They are not bought.
We share the full Activated Insights report with any family considering us. See our full quality report →
What these awards actually mean — and what they don’t
Industry awards in home care can be marketing decorations or they can be real evidence of quality; families should learn to tell the difference. The Best of Home Care awards from Activated Insights are the highest-signal awards in the sector because they are drawn from anonymous client and caregiver satisfaction surveys, administered by an independent third-party research firm, and audited for statistical rigour. The award tiers — Provider, Employer, Leader in Experience — reflect distinct measurements: clients’ direct feedback on the care they received, caregivers’ feedback on the workplace, and the combined ranking that places an agency in the top percentile nationally. We have won all three tiers annually since 2017. In 2025 we were ranked the No. 1 home care agency in the greater Houston area on the Provider score.
We flag this because families comparing agencies see a wall of logos on almost every home care website and cannot tell which awards were paid for, which were "top-3 in a category of 3" tokens, and which are actually independent. The Activated Insights awards fall firmly in the last category. If any Houston agency you are evaluating claims a similar recognition, ask which specific award programme, which year, and whether the awarding body verified the underlying data with a client survey. That question sorts the marketing from the substance quickly.
Our HHSC state licence (#023721) is a different kind of signal — one families should specifically check. Texas Health and Human Services Commission publishes complaint and citation history for every licensed agency in the state. Our record has zero substantiated complaints since founding in 2017. That is the kind of number that a well-run agency should be willing to state and stand behind on request; if an agency will not, families should read that as an answer in itself.
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